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LSU Library AT&T Remote Dial-Up Info and Configuration

To connect:

• Open AT&T Network View by clicking on AT&T desktop icon.
• Click on computer.
• Password should be there.
• "Connect"
  
  
  

  To troubleshoot/configure:

• Hints:
  As with all applications there are plenty of ways to do everything, so if you completely ignore these instructions and it works another way, you're set.
  Also, it's important to watch what happens as you try to connect. You should see numbers being dialed. Do the numbers make sense? (two 9's, wrong area code, etc.)
  
  
• Here are some of the possible reasons for not connecting.
  • Physical connection.
  • Wrong number
  • Wrong location/dialing properties
  
  
  

  Physical connection.

  • Is everything plugged in?
    • Phone cable to wall, to machine.
  • Is phone jack working?
    • Dial-tone?
    • Some, uhm, "lower scale", hotels require phone activation.
  
  

  Wrong Number.

  • Try calling the number directly, see if you get a modem.
    
  • To change number:
    • Open AT&T Network View by clicking on AT&T desktop icon.
    • Network -> Connection Properties
    • In the "Calling to" box, "Change..." will bring up the "Select A Phone Number To Call" form.
    • Select State/Province.
    • Double-click on city name.
    • OK
    • OK
    • Try to connnect.
  • To get number:
    • In some cases the connection numbers might be out of date, so you need to retrieve a working number from AT&T's support site or by calling 1-800-556-3744.
    • Change the number using the steps above, except you must manually enter number in "Number to Dial" in the "Select A Phone Number To Call" form as opposed to double-clicking on a city name.
    • Note: On connection, you will probably receive a message to update software and info. Please do so in order to spare subsequent users the hassle of locating an access number.
  
  

  Wrong Location/Dialing Properties.

  • Check if the connection has already been setup for your current location.
  • Open AT&T Network View by clicking on AT&T desktop icon.
  • Network -> Connection Properties
  • Check "Calling From".
  • Click on dropdown, check for your location.
    
    If it's available:
    • Select it.
    • OK
    • Try to connect.
    • If it doesn't work, check your number or modify your location.
    If it isn't available:
    • Create a new location.
  
  

  Create/Edit Location/Dialing Properties.

  • Open AT&T Network View by clicking on AT&T desktop icon.
  • Network -> Connection Properties
  • "Dial Properties..."
  • "New" for to create new location, OR for existing location, highlight appropriate location, then "Edit"
  • Lots of options here. Generally, the "Dialing Rules" on the "General Tab" is what you want to configure.
  • OK
  • OK
  • Make sure the new or edited location shows in the "Calling from" box.
  • OK
  • Try to connect.
  
  

  Comments | LSU Libraries | Louisiana State University | LOUIS | OCS Help Desk | PAWS Baton Rouge, LA 70803 Copyright © 1996 - 2005 LSU Libraries Last Updated: Wednesday, 29-Aug-2007 16:34:04 CDT