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What to do when WorkFlows or iLink goes down?


  1. Monday - Friday (7:30 am to 4:00 pm) call the following numbers in the order given until you reach someone:
    1. Natalie Palermo at 578-3330
    2. Marsha Aucoin at 578-4235
    3. Designated contact when Natalie and Marsha are out of the office for an extended period of time (contact info will be posted on LSULIB-L)
    4. Information Technology Services Reception Desk at 578-3700; ask them to page a LOUIS staff member
  2. Monday - Friday (4:00 - 5:00 pm) call the Information Technology Services Reception Desk at 578-3700; ask them to page a LOUIS staff member
  3. Saturday - Sunday call the Information Technology Services Reception Desk at 578-3700; the call will rollover to the Network Operations Center; ask them to contact the LOUIS staff member on call; also post a message on LALINC-L reporting the problem
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Last Updated: Monday, 15-Oct-2007 08:56:42 CDT