On a mobile device?

View the LSU Libraries Mobile Website at

Recommended Configurations for using the LSU Libraries databases through the proxy server:


LSU Libraries strongly recommends using a recent version of an Internet browser. Newer browsers not only have newer features, but have more secure features when it comes to Internet security.

The Tigerware web site information about downloading Internet browers.


You must use a browser that supports JavaScript and have JavaScript enabled.

Enable JavaScript for Netscape
  1. From the browser's menu bar, select Edit.
  2. Click Preferences.
  3. Click Advanced.
  4. Click the Enable JavaScript box to select JavaScript. Note: If the box has a checkmark, JavaScript is already enabled. Complete step 5 to exit.
  5. Click OK.
Enable JavaScript for Microsoft Internet Explorer
  1. From the browser's menu bar, select Tools.
  2. Click Internet Options.
  3. Click the Security tab.
  4. Click Custom and then click Settings.
  5. Scroll down to Active Scripting.
  6. Click Enable to select it. (If the radio button is already selected, JavaScript is enabled. Complete the remaining steps to exit.)
  7. Click OK.
  8. Click Yes.
  9. Click OK.
Enable JavaScript for Microsoft Internet Explorer 4.0
  1. From the browser's menu bar, select View.
  2. Click Internet Options.
  3. Click the Security tab.
  4. Click Custom and then click Settings.
  5. Scroll down to Active Scripting.
  6. Click Enable to select it.(If the radio button is already selected, JavaScript is enabled. Complete the remaining steps to exit.)
  7. Click OK.
  8. Click Apply.
  9. Click OK.


Many of the Research Databases use cookies. You will need to have them enabled to use the Research Databases. Check your browser menu to make sure Cookies are enabled. The option is uaually listsed under "Internet Options," "Preferences," or something similar, depending on the browser.


Some databases use Java, therefore you might be required to enable Java. However, our proxy server does not require this. Below are instructions for enabling Java.


February 2009: Knovel is incompatible with Acrobat Reader 9.0. Knovel has been told this and there is no estimated time for a solution from them. Until they fix the problem, use Knovel on a computer with a different version of Acrobat Reader.


Mac users who cannot click past the security certificate: do not use the Internet Explorer (IE) browser:

Netscape 7.02 works with Mac OS 8.6 and higher and with the LSU databases that we have been able to test. See the Netscape site at http://channels.netscape.com/ns/browsers/


A problem with the current version of Adobe Acrobat Reader prevents Macs users with Safari from ScienceDirect PDF articles. ScienceDirect has reported this problem to Adobe and Safari. Until it is fixed:

  • Hold the control button, click on the PDF link and select "download link to disk." Save the file to the hard drive and view it from there.
  • Use Mozilla Firefox instead of Safari, which does not seem to have this problem.


Google Accelerator may cause the Libraries indexes and databases to stop working for on campus users. If this happens, turn Google Accelerator off while accessing the Libraries' databases.


A VPN connection to the LSU campus may cause the Libraries indexes and databases to stop working. If this happens, turn the VPN connection to LSU campus off while accessing the Libraries' databases.

NETLIBRARY: Google Chrome Issues

NetLibrary does not currently support the browser Google Chrome. NetLibrary suggests using firefox or Internet Explorer.

NETLIBRARY: MAC OS X PDF plugins and configuration

The PDF files used by NetLibrary are compatible with most supported web browsers using the Schubert|it PDF Browser Plugin, a third-party plugin that supports in-browser viewing of PDF files.

Adobe Reader 7 also works to view this NetLibrary content in most browsers, but will usually display the content in a separate window (rather than in the browser window); its use is discouraged. Version 10.2.2 of Mac OS X is required to use Adobe Reader 7.

Adobe Reader 6 cannot support NetLibrary's PDF content due to limitations of that version of Reader and an incompatibility with Mac OS X.

For OS 9, it is reported that Adobe has plugins available that work, but this is untested by LSU Libraries.


Mozilla, Firefox, Camino, Opera, Netscape, and Internet Explorer seem to work best with the Schubert|it PDF plugin. This is available at http://www.schubert-it.com/pluginpdf/ and is simple to install.

Install it by opening the .dmg file you download, and then copy PDF Browser Plugin.plugin to the Library/Internet Plug-Ins folder of the hard drive. Once installed with that method, it should just work with Mozilla, Firefox, Camino, Opera, and Netscape without additional configuration. The plugin does not seem to work with Safari; Internet Explorer needs additional configuration; see below. If problems are encountered in Firefox, see the configuration section for that browser, below.


Safari worked with Adobe Reader 7 until early spring of 2005. Now the content will briefly flash on the screen and then it will disappear; other times you just see a blank page and no flash of the cover photo or text.

Firefox configuration details

When first using NetLibrary on a Macintosh with Firefox, Firefos may not be configured properly to handle the content. If a working PDF plugin is not installed or properly configured, a dialog box with these options will appear:

O O O Opening nlReader.dll
You have chosen to open
[] nlReader.dll
which is a: Windows DLL
from: http://www.netlibrary.com

What should Firefox do with this file?

O Open with (Choose...)
O Save to Disk
[] Do this automatically for files like this from now on.

(Cancel) ( OK )

Make sure the Schubert|it plugin or a current verion or Adobe Acrobat Reader is installed. If so, click the Choose button and navigate either to the Library/Internet Plug-Ins folder and choose PDF Browser Plugin.plugin or navigate to the Applications folder in the hard drive, then navigate into the Adobe folder and select the Adobe application. Click OK. If you are using the Shubert|it plugin, it will open in the same browser window in Firefox, but if you are using Adobe Reader 7 the document will open in a separate window.


This add-on to Mozilla Firefox will cause the browser to bypass our proxy server, interfering with off-campus access. Currently the only known solution for this problem is to uninstall the Redirect Remover add-on. Other possible solutions may be found here.

Shibboleth Error

This error is encountered when accessing our resources off campus. To prevent the error, do not use the browsers Back button. If you have encountered this error Close your browser and restart. If this does not fix the error, delete the webauth.shib.lsu.edu cookie (you can clear all cookies from your browser window, but if you would like to keep you cookies for various sites, and only delete this one, follow these steps, which my vary depending on your browser:

  1. In Mozilla, go to tools, options
  2. Click "Privacy"
  3. Click "Remove individual cookies"
  4. On the next window, in the search box, type webauth and hit enter
  5. You should get a cookie with the webauth.shib.lsu.edu as its "site"
  6. Delete it.

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