Ingenta is a database that allows patrons to search more than 11 million citations from over 29,000 journals. It is offered by the LSU Libraries to expand patrons’ access to scholarly research. Graduate students, faculty and staff may order a wide variety of articles and citations for academic research purposes. Electronic, fax and Ariel document delivery is available through Ingenta. The Libraries will subsidize purchases up to $40.00 per article – the total number of articles ordered should not exceed reasonable use restrictions.

1. REASONABLE USE OF LSU INGENTA

For several years, the LSU Libraries has subsidized journal articles to extend information access. Most LSU Ingenta users employ the system reasonably, but a few exploit it. Less than a dozen users account for more than 40 percent of Ingenta expenditures. The difference in article cost is not the reason for this excess. Examples of abuse include:

• Users who order numerous articles monthly or hundreds of articles in a few months on research topics, entire journal issues of articles on a myriad of subjects, popular topics, and other non-research subjects. Orders will be subsidized only for articles relevant to research and instruction that are not available in the LSU Libraries.
• Users who order duplicate articles repeatedly and disregard the notices and instructions on avoiding duplication sent to them monthly.
• Users who order articles, have them faxed to the Interlibrary Borrowing Office, and never retrieve them

2. IMPLEMENTATION OF FEES

Charges for specific Ingenta requests will be billed to users as follows:

• Charges for articles referred to the ILB fax and not retrieved within 10 days will be billed to the individual who placed the order.
• Duplicate orders of the same article by the same user will be billed as follows:
• On the first instance of duplication, a letter will advise the user of impending charges;
• Once advised, future duplicate orders will be billed to the individual.

To avoid duplicate ordering:

• Only issue the order command once. Do not repeat the process or hit the keys twice. This may result in a duplicate order.
• If an article has not arrived in 36 hours, contact the ILB office at 578-2138. Do not reorder through Ingenta.
• Retain a record of the articles you have ordered to avoid future charges.
• The LSU Ingenta gateway includes a "track orders" feature that allows you to check the articles marked for ordering. This should assist you in avoiding duplicate orders.

3. REPROGRAPHIC CONCERNS

• Articles including images, formulas, and charts may not reproduce or fax satisfactorily.
• The LSU Libraries can obtain such articles from other libraries or other document delivery suppliers, but these orders must be placed through ILLiad.
• Advise ILB of your concerns in the notes section of the ILLiad electronic request form. They will strive to obtain a better reproduction from another source. Delivery may be slower from these sources.
• Articles faxed to you that are not legible or incomplete should be returned to the ILB office for replacement and not reordered through Ingenta. The Libraries can obtain credit for the charge.
• LSU Ingenta delivers selected articles to your desktop when publishers have granted permission for electronic delivery. Unfortunately, only a limited number of journal publishers have agreed to desktop delivery.
• Search the "online articles" option to locate articles available for free desktop delivery. Check under the citation for the 'full-text' button and click it if available. Desktop delivery is offered if the reference is labeled "subscriber access free of charge".

4. COST SHARING

The LSU Libraries historically has shared ILB costs with faculty, researchers, and students when information needs have been extensive.

• Please contact your library liaison if you are working on a project that requires extensive information not available in the Libraries' collections. Your liaison will work with you and Interlibrary Borrowing staff to reach an equitable cost sharing agreement.
  
• Please refer to the Ingenta description page for access instructions and the Ingenta Library Services Update for more information regarding this service.