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Appeal Procedure Form

LSU Libraries
Louisiana State University
Appeal Procedure
Revised 7/2009

Outlined below are the steps that you should take in order to pursue an unresolved LSU Libraries' problem. In every case, the initial step is to speak with the appropriate library department head (or designated staff) in order to resolve misunderstandings before they become problems that necessitate the filing of a formal appeal. If your problem still lacks satisfactory resolution, you may file an appeal.

The appeals process should be handled in 30 days from start to finish. However, there may be occasions when the process takes longer. As a reminder, you may pay your fine either in person or online by logging in to your account at http://www.lib.lsu.edu and clicking on "Renew/Review my Materials." Please be aware that failure to pay library fines by the beginning of the next semester will cause them to be added to that semester's fee bill. Graduating seniors who owe library fines may not be permitted to graduate, and their grades will be held until the fines are paid.

If you wish to file a paper appeal, you may print this web page, obtain one at the Middleton Circulation Desk, or request that one be sent to you by mail.

Please fill in the form below. Describe the nature of the unresolved problem: list specific dates, personnel involved, and other pertinent information. Suggest an appropriate remedy for your problem. If you are a current LSU employee or student, all communication will be via your official LSU email, even if you list an outside email address in this form.

When you submit the online appeal it will be automatically forwarded to the appropriate library department head for review and comment. The library department head will comment, proposing a resolution to the problem, and will email the proposed resolution to you. If the proposed resolution is agreeable to both parties, this will end the appeals process.

If you disagree with proposed resolution, email your response back to the appropriate department head who will forward it to an Associate/Assistant Dean.

An Associate/Assistant Dean will respond to the appeal and the proposed resolution. If the appeal is to be resolved as outlined by you, the Assistant/Associate Dean will notify you and the appropriate department head for necessary adjustments to be made. If the appeal is to be resolved contrary to your recommendations, the Associate/Assistant Dean will notify you.

You must then indicate whether or not you wish to accept the decision rendered, and whether or not you wish the Associate/Assistant Dean to forward your appeal to the Dean of Libraries for consideration.

If requested by you, the Associate/Assistant Dean will forward your appeal to the Dean of Libraries who will review all steps of the appeal and will make the final decision regarding resolution of the matter under appeal.

The time limit for filing an appeal is two years after the due date of the item(s).