Outlined below are the steps that should be taken in order to pursue relief and/or appeal the proposed resolution of an unresolved LSU Libraries' problem. In every case, the initial step is to speak with the appropriate library department head (or designated staff) in order to resolve misunderstandings before they become problems that necessitate the filing of a formal appeal. If your problem still lacks satisfactory resolution, you may file an appeal. The appeals process should be handled in 30 days from start to finish. However, there may be occasions when the process takes longer. Forms for filing an appeal are attached.

STEP ONE: Fill in all personal data and the date. Describe the nature of the unresolved problem: list specific dates, personnel involved, and other pertinent information. Suggest an appropriate remedy for your problem.

STEP TWO: When you submit the online appeal it will be automatically forwarded to the appropriate library department head for review and comment. The library department head will comment on STEP ONE, proposing a resolution to the problem, and will email the proposed resolution to the patron. If the proposed resolution is agreeable to both parties, this will end the appeals process.

STEP THREE: If you disagree with proposed resolution, email your response back to the appropriate department head.

STEP FOUR: An Associate/Assistant Dean will respond to the appeal outlined in STEP ONE and the proposed resolution in STEP TWO. If the appeal is to be resolved as outlined by the patron, the Library Office will notify the individual pursuing the appeal and the appropriate department head for necessary adjustments to be made. If the appeal is to be resolved contrary to the patron's recommendations, the Library Office will notify the patron who may then move to STEP FIVE if needed.

The patron must then indicate whether or not s/he wishes to accept the decision rendered in STEP FOUR, and whether or not s/he wishes to move to STEP FIVE. To move to STEP FIVE, the patron must complete his/her response to STEP FOUR. If you wish to file a paper appeal, you may obtain one at the Circulation Desk, or request that one be sent to you by mail.

STEP SIX. Dean of Libraries will review all steps of the appeal and will make the final decision regarding resolution of the matter under appeal.